COVID-19 (Coronavirus) Announcements

from TakeCare Insurance Co & FHP Health Center


For the most up-to-date information, please visit our Facebook page, website or for urgent eligibility or coverage inquiries, members are advised to call Customer Service (671) 647-3526, which will be available by phone Monday-Friday, 8am-5pm ChST. Non-urgent inquiries should be sent to us at

In an effort to be proactive with the current state of preparedness for COVID-19, TakeCare has closed its administrative offices on Guam, Saipan, and offices in the Philippines effective immediately. Essential personnel are working remotely to provide continued services during this period and observe social distancing.

To increase access to testing and services relating to COVID 19 and fight the spread of illness, we’ve updated our TakeCare coverage policy to cover the following services from March 16, 2020 to May 31, 2020, or until further notified of any changes:

  • Coverage for the COVID-19 test and associated visit under the preventive care benefit, at no cost to members, when using in-network providers provided these tests and visits are not covered by the Public Health System
  • Allowing for early medication refills for an additional 30 days for members who meet criteria
  • TakeCare will cover regular evaluation and management-type consultations members may receive from their primary care or specialist via phone. Applicable member share under the member’s TakeCare plan will apply accordingly.
  • Extension of TakeCare’s $500 travel benefit to approved urgent off-island referrals to our network providers in Taiwan.

For medical referral or prior authorization inquiries or requests, please call TakeCare MRS at (671) 300-5995 or via email

For provider relations, our contracting team will be working remotely to continue to provide you with limited services. They may be reached through the following e-mails:


Primary e-mail:

Genesis Dela Rosa

Contracting and Credentialing Specialist


Donabel A. Little, MPH, NDTR, CDM, CFPP, ACE-CHC

Clinical Quality, Wellness and Contracting Manager

Mobile (671) 686-3678

Click here for Travel Advisory for TakeCare Members.


Thank you for your continued support and trust in TakeCare Insurance Company, Inc. for your health insurance needs and coverage. TakeCare is committed to providing you and your dependents quality health insurance services.

FHP Health Center

For the most up-to-date information, please visit our Facebook page, website or you can call our main phone line at 646-5825 extension #8174.

FHP Health Center hours are reduced to adhere to the Governor’s directive of mobilizing only essential departments and staff. Medical / Urgent Care Department hours of operation will be 7:00 am to 7:00 pm‬. Dental and Vision departments will be temporarily suspending routine visits and will have on call provider and staff to attend to urgent issues. ‬‬‬‬‬‬‬‬‬‬‬‬

We understand that you and your family may be anxious about COVID-19. We want to assure you that FHP Health Center has a rigorous infection-prevention protocol that meets local, state, and federal regulations.

Our top priority is to ensure you and your family’s safety at all times. Please, take a moment to determine if you meet any of the following criteria listed below:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Traveled or been near a person who has tested positive in the last 30 days

If you answered “yes” to any of the criteria above, text or call the FHP HOTLINE:488-0055.

FHP Medical services are open to serve you. Our medical services are Urgent Care, Adult Medicine, Pediatric, Radiology and Cancer Center.

In compliance with CDC and DPHSS COVID-19 guidelines on social distancing, FHP Health Center has temporarily implemented limitations on patient chaperones.

  • For minor or pediatric patients – only 1 guardian or parent to accompany patient
  • For adult patients – 1 chaperone for elderly and adult that needs assistance.
  • For adult able patients – no chaperone allowed

These restrictions may be difficult for patients and their loved ones, but FHP Health Center is taking these necessary steps to protect patients, staff and community. Limiting the number of chaperones is temporary and is being done for the safety of everyone

FHP Health Center has implemented a COVID-19 screening process at all building entrances. Prior to entering the clinic, a screener at the door will interview you and your family members. The screener will determine if you will require additional assessment at our designated isolation area by a nurse and provider or are able to enter the clinic.

As a reminder, the best prevention includes washing your hands frequently, observing cough etiquette, stop touching the facial area, maintaining a social distance and avoiding large crowds.

Thank you for choosing FHP Health Center for all your health care needs. We will always be committed to protecting your safety while maintaining a high-quality of care.

We’re all in this fight to stop the spread together. Thank you for your cooperation.