COVID-19 (Coronavirus) Announcements
from TakeCare Insurance Co & FHP Health Center
For the most up-to-date information, please visit our Facebook page, website or for urgent eligibility or coverage inquiries, members are advised to call Customer Service (671) 647-3526, which will be available by phone Monday-Friday, 8am-5pm ChST. Non-urgent inquiries should be sent to us at firstname.lastname@example.org
In an effort to be proactive with the current state of preparedness for COVID-19, TakeCare has closed its administrative offices on Guam, Saipan, and offices in the Philippines effective immediately. Essential personnel are working remotely to provide continued services during this period and observe social distancing.
To increase access to testing and services relating to COVID 19 and fight the spread of illness, we’ve updated our TakeCare coverage policy to cover the following services from March 16, 2020 to May 31, 2020, or until further notified of any changes:
- Coverage for the COVID-19 test and associated visit under the preventive care benefit, at no cost to members, when using in-network providers provided these tests and visits are not covered by the Public Health System
- Allowing for early medication refills for an additional 30 days for members who meet criteria
- TakeCare will cover regular evaluation and management-type consultations members may receive from their primary care or specialist via phone. Applicable member share under the member’s TakeCare plan will apply accordingly.
- Extension of TakeCare’s $500 travel benefit to approved urgent off-island referrals to our network providers in Taiwan.
For medical referral or prior authorization inquiries or requests, please call TakeCare MRS at (671) 300-5995 or via email email@example.com
For provider relations, our contracting team will be working remotely to continue to provide you with limited services. They may be reached through the following e-mails:
Primary e-mail: TC.Provider@takecareasia.com
Genesis Dela Rosa
Contracting and Credentialing Specialist
Donabel A. Little, MPH, NDTR, CDM, CFPP, ACE-CHC
Clinical Quality, Wellness and Contracting Manager
Mobile (671) 686-3678
Thank you for your continued support and trust in TakeCare Insurance Company, Inc. for your health insurance needs and coverage. TakeCare is committed to providing you and your dependents quality health insurance services.