Frequently Asked Questions (FAQs)

Q. What is your Customer Service telephone number, fax number, and e-mail address?

A. Guam 

24/7 Phone (Toll Free): 877-484-2411 
24/7 Phone: 671-647-3526 
Fax : 671-647-3542 
Email: customerservice@takecareasia.com 


CNMI

Phone: 670-235-7687


Palau

Phone: 680-488-4715

 


 

 

Q.What is the status of my claim?

A.Please contact our Customer Service Department or you can view the status of your claim online through the My TakeCare member portal.

 

 


 

 

Q.I have questions about a bill I received.

A.Please contact our Customer Service Department.

 

 


 

 

Q. Am I or a family member eligible for benefits?

A. Please review your benefits package that you received from your employer or human resources department. Your benefits package should indicate who is eligible under your plan. Should you have additional questions, please contact our Customer Service Department.

 

 


 

 

Q.What are my benefits?

A.Please review your Schedule of Benefits for this information. Should you have additional questions, please contact our Customer Service Department.

 

 


 

 

Q.What is your physical address and hours of operation?

A. On Guam, our Customer Service Office is located in the Baltej Pavilion in Tamuning at 415 Chalan San Antonio Road. Our hours of operation are Monday through Friday, 8 a.m. to 5 p.m. Closed weekends and holidays.

On Saipan, our Customer Service Office is located on the 2nd Floor of the TSL Plaza on Beach Road, Garapan. Hours of operation are Monday – Tuesday, Thursday-Friday, 8 a.m. to 5 p.m. Wednesdays, 8:30am to 5 p.m. Closed weekends and holidays.

 

 


 

 

Q.What is your mailing address?

A.TakeCare Insurance Company 
P.O. Box 6578, Tamuning, Guam 96913

 

 


 

 

Q.Where can I fax my Claim Form, or a Request for Prior Authorization of Medical or Prescription Claims?

A.You may fax your documents to the following numbers: 

Claims: 671-647-3545 
Medical Management (Prior Authorization forms): 671-647-3541 
Prescription Authorization: 671-647-3572

 

 


 

 

Q.How can I get a replacement membership card? 

A.Please contact our Customer Service Department or you can print a replacement card online through the My TakeCare member portal.

 

 


 

 

Q.I want to verify whether a specific provider is in the TakeCare network.

A.Please contact our Customer Service Department or review the latest TakeCare provider directory.

 

 


 

 

Q.How do I find information on my off-island prescription benefits?

A.Please call our Customer Service Department.